Sunday, May 16, 2010

Ryanair to Pay Up

For christsakes people, it's a budget airline. You're lucky they let you bring a bag.

On Wednesday, Michael O’Leary, the Irish carrier’s chief executive, said he would reimburse travellers only the original price of their air fare and no more.

But the airline said yesterday it would comply with the rules under which EU airlines must reimburse the “reasonable receipted expenses of disrupted passengers”.

Both Mr O’Leary and Ryan-air stressed this was not compensation, merely reimbursement.

He said that, if claims were not reasonable, they would not be met.

Who determines what "reasonable" is? I'm guessing it's not liters of Limoncello at the Bologna duty free.

Notice the difference in attitude between the Brit and the American-

Some passengers arriving on Ryanair flights at Stansted Airport in Essex yesterday were sympathetic to his airline’s plight over reimbursement.

Victor Antwi, 37, of Sheffield, who flew in with a family party of 14 after a holiday in Portugal, said the group should have returned to East Midlands Airport on April 15 and estimated he and relatives were several thousand pounds out of pocket.

“Ryanair is going to pay, hopefully,” he said. “I do sympathise with what the airlines are saying – that the law was not designed for this kind of ‘act of God’. I can understand that argument. But really, I don’t care who pays as long as someone does.”

American Jennifer Sigg, 26, who works in Birmingham, returned after a holiday with two friends in Italy and said she had not expected compensation.

“We were happy to know that we are going to be able to claim compensation but we weren’t really expecting much,” said Miss Sigg, who works for a religious charity.

“This is Ryanair. They are just a no-frills airline. We flew with them because they are cheap. I would not have expected them to cover extraneous costs. I wasn’t aware of the legislation.

“Actually, they have been great about rescheduling flights and so on. I think they handled that really well.”

So much for the famous British resolve... pansy...

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